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Coronavirus Information

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  1. WHO ARE WE TESTING?
  2. INFORMATION FOR PATIENTS
    1. MEDICAL
    2. DENTAL
    3. BEHAVIORAL HEALTH
    4. PHARMACIES
    5. MEDICATION ASSISTED TREATMENT
  3. WAYS TO HELP
  4. ADDITIONAL INFORMATION AND LINKS to RESOURCES

Who are we testing?

Community Health Care is offering testing for COVID-19 (coronavirus), even if you are not a Community Health Care patient. Testing is offered as a Drive Thru service, by appointment only. If you have symptoms of Coronavirus or need to have a test prior to a medical or dental procedure please call for an appointment.

To make an appointment please call 253-722-2161.

Please check in at the Drive Thru Testing station, do not come into the clinic. 

Testing is provided at the following locations:

Hilltop Regional Health Center 
1202 Martin Luther King Jr. Way
Tacoma, WA 98405

Eastside Health Center 
1708 East 44th Street
Tacoma, WA 98404

Spanaway Health Center 
134 188th Street South
Spanaway, WA 98387

Lakewood Health Center 
10510 Gravelly Lake Drive
Lakewood, WA 98404

SYMPTOMS of COVID-19/Coronavirus:

  • fever
  • cough
  • shortness of breath
  • muscle pain
  • new loss of taste or smell
  • chills
  • repeated shaking with chills
  • headache
  • sore throat

Remember, to receive a test, you must call to make an appointment.

 

Important Message for Our Patients

Your health and safety remain our number one priority. As your partner in your health and the health of our community, Community Health Care has been working to rapidly transform how you continue to access the care you need. We are helping our health care community by making virtual care options even more accessible than ever before and are sharing some important updates on what we are doing to protect and serve you in a way that prioritizes your health and safety.

 

New approaches to caring for you include:

In-Person Care

All patients, visitors and vendors are required to wear a face mask or face cover. You are encouraged to bring your own face cover or mask.

Patients, staff and visitors coming into our clinic are being met by a greeter to be screened for symptoms, including coughing and fever. They will be directed to the appropriate waiting area. We are limiting the people who come with patients to only one parent, guardian or caregiver.

Tele-Health
To serve the best interest of our patients and community, we are taking steps to expand the ways we are able to provide care. We will be delivering most of the care virtually – with phone or tele-health visits. We will continue to provide excellent care for our members through virtual care options and in-person when necessary. Allowing patients to stay home and still get great care will help address the community spread of COVID-19.

Non-urgent Procedures and Preventative Care Services
To ensure we have capacity and equipment to care for the potential of more critically ill patients, Community Health Care will be postponing some non-urgent procedures. We are proactively reaching out to patients to postpone or reschedule appointments during this outbreak. If you or a family member needs a preventative care appointment or are due for immunizations or a well child check please call to determine the type of appointment that is right for your situation.
Questions? Please call customer service at 253-722-2161

Behavioral Health
Most behavioral health visits will be done virtually. If you have an upcoming visit, they will contact you to set up a phone visit or in person appointment.
Questions? Please call customer service at 253-722-2161

Dental
Dental clinics are OPEN for emergency and urgent care. Clinic hours have changed. All Dental Clinics are open Monday through Friday 8:00 AM to 5:00 PM. Saturday hours are 8:00 AM to 5:00 PM at our Hilltop Dental Clinic and Lakewood Dental Clinic. Most non-urgent dental visits are cancelled. We will call you to reschedule when appointments are available. You do not have to be a current Community Health Care patient to use emergency services.
If you have questions or need to make an appointment for emergency or urgent dental care, please call 253-722-2151.

Pharmacies
Since all our pharmacies are located in our clinics, the patient will be met by a greeter to determine the next steps when coming in to pick up or fill a prescription, If you have a cough or fever, you will be given a mask. Whenever possible, please fill your prescriptions through our mail-order service. You can avoid standing in line at the pharmacy. The pharmacy will instruct you on the process, but you must allow 7-10 days to get the medication in the mail. There is currently no additional charge to use the mail-order pharmacy service. We also recommend you fill 90-180 days’ worth of medication if possible.
For prescription refills call 253-682-3000.

Medication Assisted Treatment (MAT)
The MAT Team is available to patients, temporarily operating on the 3rd floor of the Hilltop Regional Care Center. We are accepting new patients. Patients, staff and visitors coming into our clinic are being met by a greeter to be screened for symptoms, including coughing and fever. They will be given a mask when coughing and directed to the appropriate waiting area. We are limiting the people who come with patients to only one parent, guardian or caregiver.
Questions? Please call the MAT team at (253) 682-3000.

Questions?

For more information about the coronavirus (COVID-19), check out the links on our website or call customer service at 253-722-2161 Monday through Friday, 8 a.m. to 5 p.m. We have absolute confidence that this temporary transformation in the way we provide care, is exactly what we need to decrease the impact of the outbreak and to protect our members, staff and community. As always, we are here to support you and help you stay as healthy as possible. Thank you for entrusting Community Health Care with your care.

We are proactively reaching out to patients to convert non-urgent in-person visits to a telehealth option. We will call you at or near your appointment time if the visit is via telehealth. Call customer service at 253-722-2161 if you have questions.

Ways to Help

There are many ways you can help Community Health Care’s COVID-19 response efforts and make a difference for patients and staff .

Donate manufactured personal protective equipment (PPE)
Our administrative staff can wear homemade masks. If you have homemade masks or unopened boxes of surgical or N95 masks please drop them off Monday through Friday 8:00 AM to 12:00 PM and 1:00 PM to 5:00 PM at our administrative office, 1148 Broadway, Suite 100, Tacoma, WA 98402.

Food Donations
We are grateful for donations of individually wrapped, commercially prepared food (e.g., granola bars) to provide snacks for our hard-working staff. Donations of food are gladly accepted Monday through Friday from 11:00 AM to 2:00 PM at any of our clinics. Donations may also be brought to our administrative office from 8:00 AM to 12:00 PM or from 1:00 PM to 5:00 PM. If you would like to donate food to your local food bank, we suggest reaching out to them to find out their current needs.

Donate to Community Health Care’s Patient Care Fund
The Patient Care Fund helps provide care to patients in our community with the fewest resources to help them live their healthiest lives. At Community Health Care, no one is turned away due to the inability to pay for services, and this fund makes that care possible. Please consider supporting our patients today.

Blood Donations
Our local blood banks are running low and would appreciate your donation. For a list of sites where you can donate blood, please visit the Red Cross website.

Send a positive note to our providers and staff
Our care teams are working hard to keep everyone safe. A kind word of encouragement makes a big difference. Drop off a card or sign at any of our clinics or the administrative office, or email your message to development@commhealth.org

 

Additional Information and Resources

If you are a Community Health Care patient – or want to see one of our providers – please let the person answering your call know if you have a cough or other respiratory symptoms – with or without fever – when making an appointment. If you have these symptoms, you will be transferred to talk with a nurse before the appointment is scheduled.

MEDICAL APPOINTMENT LINE: (253) 722-2161

For information about what to do if you have symptoms or were potentially exposed to Coronavirus please open the following documents:

What to do if you have confirmed or suspected COVID-19
What to do if you have symptoms, but no known exposure to COVID-19
What to do if you were potentially exposed to someone with COVID-19

Some facts about coronavirus:

1. Diseases can make anyone sick regardless of their race or ethnicity.

People of Asian descent, including Chinese Americans, are not more likely to get COVID-19 than any other American. Help stop fear by letting people know that being of Asian descent does not increase the chance of getting or spreading COVID-19.

2. The risk of getting COVID-19 in the U.S. is currently low.

Some people who have traveled to places where many people have gotten sick with COVID-19 may be monitored by health officials to protect their health and the health of other people in the community.

3. Someone who has completed quarantine or has been released from isolation does not pose a risk of infection to other people.

For up-to-date information, visit CDC’s coronavirus disease situation summary page (see: information links at the bottom of this page).

So, what do I do if I feel sick?

You can help stop COVID-19 by knowing the signs and symptoms:
• Fever, cough, shortness of breath, muscle pain, new loss of taste or smell, chills, repeated shaking with chills, headache, or sore throat

Seek medical advice if you:
• Develop symptoms
AND/OR
• Have been in close contact with a person known to have COVID-19 or live in or have recently traveled from an area with ongoing spread of COVID-19. Call ahead before you go to a doctor’s office or emergency room. Tell them about your recent travel and your symptoms.

Here are a few simple steps to remember to help keep yourself and others healthy:

• Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

Corona Virus Infographic
Click the flyer to download the .pdf in English.
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View this flyer in:  KoreanSpanishChineseTagalogVietnamese or Russian.

For even more information, you can visit these websites:
https://www.cdc.gov/coronavirus/2019-ncov/index.html
https://www.nih.gov/health-information/coronavirus
Or local sources:
https://www.tpchd.org/healthy-people/human-coronavirus
https://www.thenewstribune.com/
https://king5.com