Thank you for your interest in Community Health Care. Below are answers to some of our most frequently asked questions. If your question is not answered below please use the Contact Us page to submit your question.
Community Health Care serves more than 44,000 patients each year at five medical clinics, four dental clinics and five pharmacy locations. One of every eighteen people in Pierce County is a Community Health Care patient.
No, Community Health Care is registered with Washington State as a 501(c)(3) nonprofit business. Stewardship is provided by a 21 member Board of community volunteers and patients.
1) Patient fees (83%). These are fees received from insurance companies, Medicare, Medicaid, and the patients themselves. Uninsured patients are charged on a sliding fee scale based on family size, income and services provided. 2) Government grants (10%) are used to help provide services to uninsured patients. 3) Other grants, donations and miscellaneous (7%).
All of our medical and dental providers are employees of Community Health Care. Most work full-time but some work only part-time due to the program in which they work.
Call (253) 722-2161 for general medical information or to make a medical appointment.
Call (253) 722-2151 for general dental information or to make a dental appointment.
Call (253) 722-2154 to schedule an Insurance Enrollment appointment at any of our clinics. You can find more information and a list of documents needed for health insurance on our Insurance Enrollment Assistance page.
Ask for a user name and password when you meet with an Insurance Navigator, or ask the Community Health Care staff at your first appointment. Enter your user name and password in YourChart to sign up.
If you have problems accessing the YourChart patient portal call or email Community Health Care’s Electronic Health Records department during business hours at (253) 722-2107 or PatientPortal@commhealth.org.
For insured patients, a referral is made by the patient’s physician and the cost is paid through the patient’s insurance.
Like most doctors’ offices, minor surgery can be performed at the medical office. If the need is beyond those services, then patients are referred to the appropriate medical facility.
Currently there are more than 70 providers at five Community Health Care locations. These include Doctors, Nurse Practitioners, Physician Assistants, Dentists and Hygienists
Yes, people choose their doctor or dentist. Our medical and dental providers offer a wide range of abilities and experiences and patients choose the one that is right for them. Eighteen of our providers speak a second language including twelve who speak Spanish.
Our Outreach Staff works with the patient to find an affordable nursing home.
Community Health Care currently has more than 400 employees.
Community Health Care accepts many private insurance plans as well as Medicare and Medicaid. Call your clinic to see if your insurance is one we work with.
Yes, Community Health Care’s services are available to all; those with insurance and those without. Those that do not have an insurance plan we accept are billed according to the sliding fee scale.
The Urgent Care Clinic at the Hilltop Regional Health Center provides care without an appointment to patients and the general community. However, all other clinics provide primary medical and dental services only for our patients and their families. Our goal is to be our patient’s family doctor. Our dental clinics are available for urgent care visits on a walk-in basis.
No, Community Health Care provides primary medical and dental services for our patients and their families. Our goal is to be our patient’s family doctor. However, we accommodate the urgent needs of established patients with a referral only urgent care clinic and our dental clinics are available for urgent care visits on a walk-in basis.
Community Health Care received grant funding to start providing dental care at the Spanaway Clinic and to provide behavioral health services and substance abuse services at all clinics.
Patients are only turned away if their insurance is not a plan we work with or if the patient is unwilling to pay on the sliding fee scale. This happens because our clinics are sometimes mistaken for urgent care clinics or free clinics.