FAQs

Is Community Health Care a government agency?
No, Community Health Care is registered with Washington State as a 501(c)(3) nonprofit business. Stewardship is provided by a 21 member Board of community volunteers and patients.

Where does Community Health Care get its income?
1) Patient fees (83%). These are fees received from insurance companies, Medicare, Medicaid, and the patients themselves. Uninsured patients are charged on a sliding fee scale based on family size, income and services provided. 2) Government grants (10%) are used to help provide services to uninsured patients. 3) Other grants, donations and miscellaneous (7%).

Are Providers (doctors/dentists) volunteers, part-time or full-time employees?
All of our medical and dental providers are employees of Community Health Care. Most work full-time but some work only part-time due to the program in which they work.

What happens if a patient needs a specialist?
For insured patients, a referral is made by the patient’s physician and the cost is paid through the patient’s insurance.

What happens if a patient needs surgery?
Like most doctors’ offices, minor surgery can be performed at the medical office. If the need is beyond those services, then patients are referred to the appropriate medical facility.

How many doctors and/or providers?
Currently there are over 70 providers. These include Doctors, Nurse Practitioners, Physician Assistants, Dentists and Hygienists

Do people choose their doctor?
Yes, people choose their doctor/dentist. Our medical and dental providers offer a wide range of abilities and experiences and patients choose the one that is right for them. Eighteen of our providers speak a second language including twelve who speak Spanish.

What if a patient needs a nursing home?
Our Outreach Staff works with the patient to find an affordable nursing home.

How many employees?
Community Health Care currently has over 400 employees.

What insurance do the clinics accept?
Community Health Care accepts many private insurance plans as well as Medicare and Medicaid. Call your clinic to see if your insurance is one we work with.

Can anyone be served by Community Health Care?
Yes, Community Health Care’s services are available to all; those with insurance and those without. Those that do not have an insurance plan we accept are billed according to the sliding fee scale.

Is Community Health Care an urgent care facility?
The Urgent Care Clinic at the Hilltop Regional Health Center provides care without an appointment to patients and the general community. However, all other clinics provide primary medical and dental services only for our patients and their families. Our goal is to be our patient’s family doctor. Our dental clinics are available for urgent care visits on a walk-in basis.

Is Community Health Care a walk-in facility?
No, Community Health Care provides primary medical and dental services for our patients and their families. Our goal is to be our patient’s family doctor. However, we accommodate the urgent needs of established patients with a referral only urgent care clinic and our dental clinics are available for urgent care visits on a walk-in basis.

Any new programs starting this year?
In 2015 Community Health Care received grant funding to start providing dental care at the Spanaway Clinic and to provide behavioral health services and substance abuse services at all clinics.

Is anyone turned away?
Patients are only turned away if their insurance is not a plan we work with or if the patient is unwilling to pay on the sliding fee scale. This happens because our clinics are sometimes mistaken for urgent care clinics or free clinics.


Where are your locations?

Tacoma
Downtown Medical Clinic
Eastside Medical Clinic
Milgard Family Dental Clinic
Women’s Health Clinic

Lakewood
Lakewood Family Dental Clinic
Lakewood Family Medical Clinic and Internal Medicine Services

Parkland
Parkland Family Medical Clinic

Spanaway
Spanaway Family Medical Clinic